🚩 When to Use 'Surrender' Instead of 'Abandon' (for Agency Jobs)
When working on agency-assigned jobs through AcudocX, translators cannot abandon jobs.Only agencies have the ability to abandon a job.If you cannot complete an agency-assigned job, you are required to use the Surrender function instead.
This guide explains when and how to use Surrender properly.
🛑 Translators Cannot Abandon Agency Jobs
Abandon Job is not available to translators for agency jobs.
If you are unable to complete the job, your only option is to Surrender.
Only agencies have the authority to abandon jobs.
This ensures that the customer experience and agency reputation are preserved.
🛠 When Should You Surrender a Job?
You should surrender a job if:
You realise you cannot deliver the job within a satisfactory deadline.
You are unable to complete the job due to personal, technical, or capacity issues.
You discover the content is outside your professional expertise after review.
📢 Tip:Always surrender the job as early as possible to allow another translator enough time to claim and complete it.
📋 How to Surrender an Agency Job
Go to the View Job screen.
Click Surrender at the top of the page.
Confirm the surrender action (you may add an optional reason).
After surrendering:
The job will be returned to the Job Pool.
Other translators assigned to that agency will be able to view and claim the job.
✅ You are no longer responsible for the job once surrendered.
📥 After Surrendering
No action is needed regarding refunds or customer communication — AcudocX handles job reassignment.
Always surrender professionally and early to maintain a good standing with the agency.
Consistent late surrenders may negatively affect your eligibility for future jobs.
🧠 Quick Reminders
Translators cannot abandon agency jobs — only agencies can.
If you cannot complete a job, use Surrender immediately.
Early action protects the agency’s reputation and customer service.
Aim to surrender only when absolutely necessary and with professionalism.
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This guide explains when and how to use Surrender properly.
🛑 Translators Cannot Abandon Agency Jobs
Abandon Job is not available to translators for agency jobs.
If you are unable to complete the job, your only option is to Surrender.
Only agencies have the authority to abandon jobs.
This ensures that the customer experience and agency reputation are preserved.
🛠 When Should You Surrender a Job?
You should surrender a job if:
You realise you cannot deliver the job within a satisfactory deadline.
You are unable to complete the job due to personal, technical, or capacity issues.
You discover the content is outside your professional expertise after review.
📢 Tip:Always surrender the job as early as possible to allow another translator enough time to claim and complete it.
📋 How to Surrender an Agency Job
Go to the View Job screen.
Click Surrender at the top of the page.
Confirm the surrender action (you may add an optional reason).
After surrendering:
The job will be returned to the Job Pool.
Other translators assigned to that agency will be able to view and claim the job.
✅ You are no longer responsible for the job once surrendered.
📥 After Surrendering
No action is needed regarding refunds or customer communication — AcudocX handles job reassignment.
Always surrender professionally and early to maintain a good standing with the agency.
Consistent late surrenders may negatively affect your eligibility for future jobs.
🧠 Quick Reminders
Translators cannot abandon agency jobs — only agencies can.
If you cannot complete a job, use Surrender immediately.
Early action protects the agency’s reputation and customer service.
Aim to surrender only when absolutely necessary and with professionalism.
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