---
title: Agency | AcudocX Knowledge Base
description: Agency
---

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1. [AcudocX Knowledge Base](https://support.acudocx.com/)
2. [Agency](https://support.acudocx.com/agency)

# Agency

## Getting Started

- [AcudocX Landing Page Blueprint](https://support.acudocx.com/acudocx-landing-page-blueprint)
- [📚 Welcome to AcudocX – Agency Handbook](https://support.acudocx.com/-welcome-to-acudocx-agency-handbook)
- [⚙️ Setting Up Before You Start: Languages, Pricing, and Extended Job Pool Configuration](https://support.acudocx.com/-setting-up-before-you-start-languages-pricing-and-extended-job-pool-configuration)
- [👤 How to Add New Users to Your Agency Account](https://support.acudocx.com/-how-to-add-new-users-to-your-agency-account)
- [🧑‍🏫 LESSON 1: Welcome to AcudocX for Agencies](https://support.acudocx.com/-lesson-1-welcome-to-acudocx-for-agencies)
- [🧑‍🏫 LESSON 2: Setting Up Your Account](https://support.acudocx.com/-lesson-2-setting-up-your-account)
- [🧑‍🏫 LESSON 3: Adding Languages and Pricing](https://support.acudocx.com/-lesson-3-adding-languages-and-pricing)
- [🧑‍🏫 LESSON 4: Configuring the Extended Job Pool](https://support.acudocx.com/-lesson-4-configuring-the-extended-job-pool)
- [🧑‍🏫 LESSON 5: Submitting Jobs – The Customer Journey](https://support.acudocx.com/-lesson-5-submitting-jobs-the-customer-journey)
- [🧑‍🏫 LESSON 6: Managing Active Jobs](https://support.acudocx.com/-lesson-6-managing-active-jobs)
- [🧑‍🏫 LESSON 7: Building Your Translator Team](https://support.acudocx.com/-lesson-7-building-your-translator-team)
- [🧑‍🏫 LESSON 9: Handling Issues and Refunds](https://support.acudocx.com/-lesson-9-handling-issues-and-refunds)
- [🧑‍🏫 LESSON 10: Best Practices for Success](https://support.acudocx.com/-lesson-10-best-practices-for-success)

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## Managing Jobs

- [📥 Submitting Jobs and How Customers Flow into the System](https://support.acudocx.com/-submitting-jobs-and-how-customers-flow-into-the-system)
- [🌟 Agency Best Practices for Customer Satisfaction](https://support.acudocx.com/-agency-best-practices-for-customer-satisfaction)
- [📈 Managing Jobs – Monitoring Job Progress, Issues, and Completion](https://support.acudocx.com/-managing-jobs-monitoring-job-progress-issues-and-completion)
- [🛠️ Handling Customer Issues, Refunds, and Post-Completion Support](https://support.acudocx.com/-handling-customer-issues-refunds-and-post-completion-support)
- [🔁 What Happens When a Job Is Unassigned or Surrendered?](https://support.acudocx.com/-what-happens-when-a-job-is-unassigned-or-surrendered)
- [🤝 Creating Direct Translator Relationships via Offers](https://support.acudocx.com/-creating-direct-translator-relationships-via-offers)
- [🧑‍💻 Managing Translators – Relationships, Extended Pool Providers, and Your Provider Management Tools](https://support.acudocx.com/-managing-translators-relationships-extended-pool-providers-and-your-provider-management-tools)
- [💵 Financial Management – Understanding Margins, Invoices, and Disbursements](https://support.acudocx.com/-financial-management-understanding-margins-invoices-and-disbursements)
- [🧾 Accounting Software Integration with Stripe](https://support.acudocx.com/-accounting-software-integration-with-stripe)
- [⚡ Common Mistakes to Avoid When Using AcudocX as an Agency](https://support.acudocx.com/-common-mistakes-to-avoid-when-using-acudocx-as-an-agency)

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- [Customer](https://support.acudocx.com/customer#main-content)

    - [Getting Started](https://support.acudocx.com/customer#getting-started)
    - [Orders & Tracking](https://support.acudocx.com/customer#orders-tracking)
- [Translator](https://support.acudocx.com/translator#main-content)

    - [Getting Started](https://support.acudocx.com/translator#getting-started)
    - [Managing Jobs](https://support.acudocx.com/translator#managing-jobs)
    - [Working With Agencies](https://support.acudocx.com/translator#working-with-agencies)
- [Agency](https://support.acudocx.com/agency#main-content)

    - [Getting Started](https://support.acudocx.com/agency#getting-started)
    - [Managing Jobs](https://support.acudocx.com/agency#managing-jobs)
- [General](https://support.acudocx.com/general)

# AcudocX

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