📑 Completing and Certifying Agency Jobs
Completing a job properly is critical when working through an agency on AcudocX.You are responsible for ensuring that the translation, certification, and final delivery meet both AcudocX standards and the agency’s expectations.
This guide explains the correct process for finalising and certifying agency jobs — including the specific requirements for full translations.
🛠 Finalising the Translation
After completing the translation work:
Review the full translation carefully:
Check that all fields or the full document are correctly completed.
Ensure spelling, grammar, and formatting are professional and accurate.
Confirm that all necessary information from the source document is faithfully represented.
Communicate with the customer if necessary:
Use the Messages function politely and professionally.
Clarify any uncertainties early to avoid delays.
🖊 Certification Requirements
Certification requirements depend on the type of job:
✅ For Template Jobs (Self-Service or Standard Service Templates):
AcudocX automatically generates:
The translation document
The Certificate of Truth
Professional formatting
Your uploaded certification signature will appear on the Certificate of Truth.
You only need to review and confirm the system-generated output before completion.
🖨 For Full Translation Jobs:
You must manually prepare the full translation document.
The document must include:
The correct agency letterhead.
Your certification statement, certification ID, signature, and any required stamps.
📢 Important:If you do not have access to the correct agency letterhead:
Contact the agency directly, or
Email admin@acudocx.com as early as possible after accepting the job.
✅ Do not finalise or upload a full translation without the proper agency letterhead.
📥 Generating and Delivering the Final Job
After reviewing:
Click Confirm & Generate to prepare the final output.
Review the generated document carefully.
If everything is correct, click Complete Job.
Once completed, the customer will be notified and can download their certified translation.
📬 Handling Postage Requests
If the customer requested a hard copy:
Print the certified translation (for full translations, ensure it’s printed on the correct agency letterhead).
Stamp and sign manually if required.
Package the document securely in a plastic sleeve and B4 Express Post envelope.
Send via Express Post and notify the customer of the tracking number through the Messages function.
🛡 Professional Expectations for Certification
When working on agency jobs, you must:
Ensure that certification is completed accurately and honestly.
Use the correct agency branding and presentation (for full translations).
Maintain confidentiality and professional standards at every step.
🧠 Quick Reminders
Template jobs: The system automatically generates the documents — just review and complete.
Full translation jobs: You must manually prepare the translation using the correct agency letterhead.
Request the agency letterhead immediately if you don’t have it.
Always confirm postage requests and send tracking information when required.
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