👤 How to Add New Users to Your Agency Account
If you’re managing your agency as a team, you can invite additional users to access your AcudocX dashboard. Each user will have their own login and two-factor authentication (2FA), while working under the same agency account.
✅ Why Add a New User?
Assign jobs to team members
Allow admin staff or PMs to manage job flow
Enable multiple secure logins to your agency account
🔄 Steps to Add a New User
Log in to your Australian agency account at https://agency-au.acudocx.comor your US agency account at https://agency-us.acudocx.com
From the left-hand navigation menu, go to My Users(📍 You’ll find it under the Relationships item)
Click the Add New User button at the top of the page.
Fill out the following fields for the new user:
Given Name
Surname
Email Address(Each user must use a unique email address)
Click Save.
🔐 What Happens Next?
The new user will receive an invitation email. This needs to be activated within 24 hours, otherwise a new activation email will need to be sent.
Upon first login, they will be prompted to set up 2FA using Google Authenticator or a similar app.
Once logged in, they will have access to your agency’s shared dashboard.
🧠 Best Practices
Make sure each staff member uses their own email and has 2FA enabled for account security.
If someone leaves your team, go to My Users and deactivate their access immediately.
🔧 Need Help?
If you run into any issues adding users or managing permissions, please reach out via the Live Chat bubble on your dashboard, or email admin@acudocx.com.
✅ Why Add a New User?
Assign jobs to team members
Allow admin staff or PMs to manage job flow
Enable multiple secure logins to your agency account
🔄 Steps to Add a New User
Log in to your Australian agency account at https://agency-au.acudocx.comor your US agency account at https://agency-us.acudocx.com
From the left-hand navigation menu, go to My Users(📍 You’ll find it under the Relationships item)
Click the Add New User button at the top of the page.
Fill out the following fields for the new user:
Given Name
Surname
Email Address(Each user must use a unique email address)
Click Save.
🔐 What Happens Next?
The new user will receive an invitation email. This needs to be activated within 24 hours, otherwise a new activation email will need to be sent.
Upon first login, they will be prompted to set up 2FA using Google Authenticator or a similar app.
Once logged in, they will have access to your agency’s shared dashboard.
🧠 Best Practices
Make sure each staff member uses their own email and has 2FA enabled for account security.
If someone leaves your team, go to My Users and deactivate their access immediately.
🔧 Need Help?
If you run into any issues adding users or managing permissions, please reach out via the Live Chat bubble on your dashboard, or email admin@acudocx.com.