🧑🏫 LESSON 9: Handling Issues and Refunds
If a customer identifies a problem, they can message the translator directly or raise a formal Issue.
Translators should correct small mistakes quickly.
If needed, your agency can step in to monitor or help resolve Issues.
Remember: Abandoning a job does not automatically refund the customer — you must issue refunds manually through the Customer Invoices tab.
Translators should correct small mistakes quickly.
If needed, your agency can step in to monitor or help resolve Issues.
Remember: Abandoning a job does not automatically refund the customer — you must issue refunds manually through the Customer Invoices tab.