📬 Managing Postage Requests
Some customers may request a hard copy of their completed certified translation to be sent by post.
As a provider on AcudocX, it’s important to know how to handle postage requests correctly to ensure a smooth customer experience.
This guide explains how to manage postage effectively.
📦 Checking If Postage Is Required
After you accept and start a job, open the View Job page.
Check the Job Details section to see if Postage Requested is marked Yes.
Confirm the customer's postal address, which will be displayed on the job screen.
📢 Tip:It's a good habit to prepare the envelope at the start of the job by writing the customer's name and address, so you don’t overlook it after completing the translation.
📄 Preparing the Hard Copy for Postage
To send a professional, secure hard copy:
Print the completed translation.
Stamp and sign the document manually if required by your certification standards.
Place the translation in a plastic sleeve to protect it.
Place the plastic sleeve inside a manila folder or similar sturdy packaging.
🚚 Recommended Postage Setup
Postage Type: Australia Post Express Post, Size B4 (large) envelope.
Tracking:Always obtain a tracking number when sending the item.
📩 Informing the Customer
After posting:
Send the customer a Message through AcudocX.
Provide the Express Post tracking number.
Confirm that their documents have been mailed.
Example message:
Hello [Customer Name],Your certified translation has been mailed via Express Post.Your tracking number is: [Tracking Number].Thank you for using AcudocX!
🧠 Quick Reminders
Always check if postage was selected before completing the job.
Prepare postage materials early to avoid last-minute delays.
Always use Express Post with a tracking number.
Notify customers promptly after mailing, and provide the tracking reference through Messages.
Zendesk AI Keywords: customer postage request, send hard copy translation, express post translation, postage tracking, postage required, AcudocX hard copy, post certified translation
As a provider on AcudocX, it’s important to know how to handle postage requests correctly to ensure a smooth customer experience.
This guide explains how to manage postage effectively.
📦 Checking If Postage Is Required
After you accept and start a job, open the View Job page.
Check the Job Details section to see if Postage Requested is marked Yes.
Confirm the customer's postal address, which will be displayed on the job screen.
📢 Tip:It's a good habit to prepare the envelope at the start of the job by writing the customer's name and address, so you don’t overlook it after completing the translation.
📄 Preparing the Hard Copy for Postage
To send a professional, secure hard copy:
Print the completed translation.
Stamp and sign the document manually if required by your certification standards.
Place the translation in a plastic sleeve to protect it.
Place the plastic sleeve inside a manila folder or similar sturdy packaging.
🚚 Recommended Postage Setup
Postage Type: Australia Post Express Post, Size B4 (large) envelope.
Tracking:Always obtain a tracking number when sending the item.
📩 Informing the Customer
After posting:
Send the customer a Message through AcudocX.
Provide the Express Post tracking number.
Confirm that their documents have been mailed.
Example message:
Hello [Customer Name],Your certified translation has been mailed via Express Post.Your tracking number is: [Tracking Number].Thank you for using AcudocX!
🧠 Quick Reminders
Always check if postage was selected before completing the job.
Prepare postage materials early to avoid last-minute delays.
Always use Express Post with a tracking number.
Notify customers promptly after mailing, and provide the tracking reference through Messages.
Zendesk AI Keywords: customer postage request, send hard copy translation, express post translation, postage tracking, postage required, AcudocX hard copy, post certified translation