🧭 Navigation Menu Overview
Your Navigation Menu in AcudocX provides quick access to all the tools you need to manage your translation jobs, customers, finances, and settings.
Here’s a guide to what each section does:
👥 Customers
View a list of your assigned customers.
See important details such as:
Customer Name
Email Address
Status
Last Access Time
Last Login Time
Comments
🛠 Issues
The Issues function allows customers or providers to raise formal concerns related to a translation job.
Current issues include:
Resend Translation
Refund (see the Refunds article for more info)
Issues Workflow:
The party raising the issue proposes a corrective action.
The other party can:
Accept
Reject
Escalate the issue to AcudocX administrators.
Both parties can comment to work towards a resolution.
Email notifications are sent whenever there’s an update.
📄 My Jobs
View a complete list of all your translation jobs.
Job details available:
Customer name
Language pair
Cost
Date submitted/started
Status (e.g., New, In Progress, Completed)
You can also access job documents directly from this list.
🏢 My Relationships
View all the translation agencies you are affiliated with on the AcudocX platform.
📊 Reporting
Two reports are available under Reporting:
Provider Report:
Shows job details including status, cost, and duration.
Accounting Report:
Contains full financial information suitable for your accountant or bookkeeper.
💵 My Disbursements
View all your disbursements — the payments AcudocX sends to you.
Disbursements are processed within 2 business days.
As the system becomes fully automated, payment frequency will increase.
🧾 Bookkeeping Recommendations
AcudocX automatically generates tax invoices for you.
Two bookkeeping options (recommended by TNR Tax Accountants):
Option 1 (Simple):
Record the full deposit in your bank as income.
Set up a bank rule (e.g., "Transfer AcudocX Pty Ltd") in your accounting software.
Categorise deposits under Sales (Australia).
Option 2 (Detailed):
Enter each job as an invoice (accounts receivable).
Record the AcudocX service fee as an expense.
Match the bank deposit as part payment and apply a credit note for the service fee.
📢 You should consult your accounting software provider or your own tax advisor for tailored setup advice.
🧾 My Customer Invoices
View a list of all invoices issued to customers, including:
Invoice Type (Job or Correction)
Customer Name
Total Cost
Total Tax
You can also issue refunds directly from this page.
Note: Invoices automatically include AcudocX’s service fee of 7.5% + $4, which is deducted before disbursement.
🧾 My Receipts
View all receipts issued on your behalf to AcudocX for payment of service fees.
Reminder:AcudocX is not your employer — it acts as a platform connecting customers and providers.
🧾 My Translation Receipts
View receipts issued for your completed translation work.
💳 My Transactions
Access a detailed list of all your financial transactions, including payments, refunds, and fees.
🌐 My Webhooks
Advanced Feature
If you wish to use webhooks (for system integrations), please contact AcudocX Support for instructions.
⚙️ Configuration Settings
My Languages:
Set your certified language(s) offered.
Set your pricing and templates.
My Users:
Add additional users to your provider profile.
Each user has their own two-factor authentication for security.
Click Create to add a new user.
🧠 Quick Reminders
Always keep your customer and pricing details up to date.
Check My Disbursements and My Invoices regularly for your accounting.
Use Issues and Messages appropriately to communicate or escalate customer concerns.
Zendesk AI Keywords: navigation menu, AcudocX dashboard, customer list, job list, accounting report, provider report, disbursements, customer invoices, receipts, service fees, configuration settings, add users, raise an issue
Here’s a guide to what each section does:
👥 Customers
View a list of your assigned customers.
See important details such as:
Customer Name
Email Address
Status
Last Access Time
Last Login Time
Comments
🛠 Issues
The Issues function allows customers or providers to raise formal concerns related to a translation job.
Current issues include:
Resend Translation
Refund (see the Refunds article for more info)
Issues Workflow:
The party raising the issue proposes a corrective action.
The other party can:
Accept
Reject
Escalate the issue to AcudocX administrators.
Both parties can comment to work towards a resolution.
Email notifications are sent whenever there’s an update.
📄 My Jobs
View a complete list of all your translation jobs.
Job details available:
Customer name
Language pair
Cost
Date submitted/started
Status (e.g., New, In Progress, Completed)
You can also access job documents directly from this list.
🏢 My Relationships
View all the translation agencies you are affiliated with on the AcudocX platform.
📊 Reporting
Two reports are available under Reporting:
Provider Report:
Shows job details including status, cost, and duration.
Accounting Report:
Contains full financial information suitable for your accountant or bookkeeper.
💵 My Disbursements
View all your disbursements — the payments AcudocX sends to you.
Disbursements are processed within 2 business days.
As the system becomes fully automated, payment frequency will increase.
🧾 Bookkeeping Recommendations
AcudocX automatically generates tax invoices for you.
Two bookkeeping options (recommended by TNR Tax Accountants):
Option 1 (Simple):
Record the full deposit in your bank as income.
Set up a bank rule (e.g., "Transfer AcudocX Pty Ltd") in your accounting software.
Categorise deposits under Sales (Australia).
Option 2 (Detailed):
Enter each job as an invoice (accounts receivable).
Record the AcudocX service fee as an expense.
Match the bank deposit as part payment and apply a credit note for the service fee.
📢 You should consult your accounting software provider or your own tax advisor for tailored setup advice.
🧾 My Customer Invoices
View a list of all invoices issued to customers, including:
Invoice Type (Job or Correction)
Customer Name
Total Cost
Total Tax
You can also issue refunds directly from this page.
Note: Invoices automatically include AcudocX’s service fee of 7.5% + $4, which is deducted before disbursement.
🧾 My Receipts
View all receipts issued on your behalf to AcudocX for payment of service fees.
Reminder:AcudocX is not your employer — it acts as a platform connecting customers and providers.
🧾 My Translation Receipts
View receipts issued for your completed translation work.
💳 My Transactions
Access a detailed list of all your financial transactions, including payments, refunds, and fees.
🌐 My Webhooks
Advanced Feature
If you wish to use webhooks (for system integrations), please contact AcudocX Support for instructions.
⚙️ Configuration Settings
My Languages:
Set your certified language(s) offered.
Set your pricing and templates.
My Users:
Add additional users to your provider profile.
Each user has their own two-factor authentication for security.
Click Create to add a new user.
🧠 Quick Reminders
Always keep your customer and pricing details up to date.
Check My Disbursements and My Invoices regularly for your accounting.
Use Issues and Messages appropriately to communicate or escalate customer concerns.
Zendesk AI Keywords: navigation menu, AcudocX dashboard, customer list, job list, accounting report, provider report, disbursements, customer invoices, receipts, service fees, configuration settings, add users, raise an issue