💸 Refunds – How to Process a Refund in AcudocX
If you and a customer agree to a refund through the messaging system, you can issue a refund directly within the AcudocX platform.
You may refund:
The full translation job (document price), or
The corrections (edits) separately if the customer was charged for additional edits.
📋 How to Refund a Customer
Go to the Left Navigation Menu:
Click on Customer Invoices.
Find the Invoice You Wish to Refund:
Locate the correct invoice from the list.
Invoice Types:
Job – The original price for the document translation (extract or full translation).
Correction – Charges for any extra edits made beyond the free edit limit.
Select and View the Invoice:
Click the drop-down arrow under the Actions column.
Select View.
Issue the Refund:
Click the Refund button.
Abandon the Job (if refunding a translation job):
After issuing the refund:
Go back to your Dashboard.
Find the refunded job under Pending Jobs.
Open the job and click Abandon Job to officially cancel it.
⚠️ Important Notes
Refunds apply to one invoice at a time.Double-check that you are refunding the correct item — either the full job or the corrections only.
Refund and Abandonment are separate actions.Refunding a payment does not automatically abandon the job. You must manually abandon the job after refunding.
If you abandon a job without processing the refund, the customer may not automatically receive their money back.
🧠 Quick Reminders
Always confirm refund agreements clearly with the customer through the Messages function first.
Be sure to refund the correct invoice based on what was agreed (Job price vs Correction fee).
For abandoned jobs linked to a refund, always complete both actions to close the case properly.
You may refund:
The full translation job (document price), or
The corrections (edits) separately if the customer was charged for additional edits.
📋 How to Refund a Customer
Go to the Left Navigation Menu:
Click on Customer Invoices.
Find the Invoice You Wish to Refund:
Locate the correct invoice from the list.
Invoice Types:
Job – The original price for the document translation (extract or full translation).
Correction – Charges for any extra edits made beyond the free edit limit.
Select and View the Invoice:
Click the drop-down arrow under the Actions column.
Select View.
Issue the Refund:
Click the Refund button.
Abandon the Job (if refunding a translation job):
After issuing the refund:
Go back to your Dashboard.
Find the refunded job under Pending Jobs.
Open the job and click Abandon Job to officially cancel it.
⚠️ Important Notes
Refunds apply to one invoice at a time.Double-check that you are refunding the correct item — either the full job or the corrections only.
Refund and Abandonment are separate actions.Refunding a payment does not automatically abandon the job. You must manually abandon the job after refunding.
If you abandon a job without processing the refund, the customer may not automatically receive their money back.
🧠 Quick Reminders
Always confirm refund agreements clearly with the customer through the Messages function first.
Be sure to refund the correct invoice based on what was agreed (Job price vs Correction fee).
For abandoned jobs linked to a refund, always complete both actions to close the case properly.